SHIPPING & BILLING
When will I receive my order?
Please expect a 1-2 week processing time before your order ships. We appreciate your patience with us while we get this operation up and running. Soon we will be able to fill orders much more quickly, we promise!
Do you ship internationally?
At this time we do not! If you really want a Merch item, email us at email@example.com, and we can see what we can work out!
How can I track my order?
Once your order is processed, you will receive an email with your shipping confirmation and tracking number.
Where are orders shipped from?
Currently, all orders are shipped from our "distribution center" (ie our living room) in Austin, TX.
Can I cancel or change my order?
You can cancel or change your order by emailing firstname.lastname@example.org Please note, we cannot cancel orders after they have been processed and shipped. We also cannot guarantee that specific items will still be in stock at the time of your order change.
Can I change my billing information?
No, unfortunately, we cannot change anything related to your billing information after checkout. This is because all billing is processed by secure third party sites, not us at the FANtom Zone (which really should be a relief!).
If you entered the wrong billing information at checkout, you will need to cancel your order by emailing us at email@example.com and then re-ordering with updated information.
Is my information secure?
Yep! Our online store is hosted by Big Cartel, which is a secure e-commerce platform. Your information is safe.
REFUNDS & RETURNS
We only offer refunds for damaged, defective, late, or lost orders.
What if my order is defective or damaged?
If your shipment arrives damaged or is otherwise defective, please email firstname.lastname@example.org We will be happy to issue either a replacement (at no additional shipping cost) or refund. Any claims for damaged or defective items must be submitted within 7 days after the order has been received.
What if my order is lost in transit or does not arrive by the estimated delivery date?
If your shipment is late or lost, please email email@example.com We will be happy to track it down for you, or issue either a replacement (at no additional shipping cost) or refund.
If, however, the shipping carrier is unable to deliver your order due to an insufficient or incorrect shipping address provided at checkout, you will be responsible for all reshipment costs (once we have confirmed the updated shipping address with you).
Unclaimed shipments will be returned to us, and you will be responsible for reshipment costs.
What if I want to exchange or return my order for a different reason?
Returns are accepted within 30 days after your order has been received. Returns will not be allowed for clothing that has been worn (beyond "trying on"), washed, or otherwise altered. Returns will also not be accepted for any product that has been damaged after shipment arrival.
At this time, we do not offer free return shipping. You will be responsible for return shipping costs.
Size, color, or other product exchanges will treated as returns & re-orders. You will be responsible for all additional shipping costs.
Do you offer any additional sizes?
Unfortunately, what you see is what you get. We do not offer any sizes or product options not listed on the site.
If you would like us to offer additional sizes or products in the future, please email us at firstname.lastname@example.org We would love to hear your input!